RETURNS & REFUNDS
Returns & Refunds Policy
Overview
At Wall Decor, customer satisfaction is important to us. If you are not completely satisfied with your purchase, this Returns & Refunds Policy explains your rights and the conditions for returns, refunds, cancellations, and exchanges.
This policy complies with applicable UK consumer protection laws and Shopify store requirements.
By placing an order on our website, you agree to the terms outlined below.
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Returns Eligibility
Customers may request a return within 14 days of receiving their order in accordance with UK consumer regulations.
To be eligible for a return, items must generally be:
• Unused and in original condition
• Returned in original packaging where possible
• Free from signs of misuse, damage, or alteration caused after delivery
Certain items may not be eligible for return where exemptions apply under UK law.
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Non-Returnable Items
We may not accept returns for:
• Custom-made or personalised products
• Items damaged after delivery due to misuse
• Products returned in unsellable condition
• Gift cards or downloadable products (if applicable)
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Change of Mind Returns
If you wish to return an item due to a change of mind, you must notify us within 14 days of receiving your order.
Customers are generally responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Returned items must be sent back within 14 days after notifying us of the return request.
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Damaged, Faulty, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
• Your order number
• Clear photos of the item
• Photos of the packaging
• Description of the issue
We will review the issue and, where appropriate, offer a replacement, refund, or alternative resolution.
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Refund Process
Once your returned item has been received and inspected, we will notify you regarding the outcome of your refund request.
Approved refunds will be processed to the original payment method.
Please allow:
• 5–10 business days for refund processing
• Additional time depending on your payment provider or bank
Shipping costs may not be refundable unless required by law.
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Order Cancellations
Orders may only be cancelled before they have been processed or dispatched.
If your order has already been shipped, you may need to follow the return process after delivery.
Please contact us as soon as possible if you wish to request a cancellation.
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Exchanges
We currently do not guarantee direct exchanges.
If you would like a different product, size, or design, we recommend placing a new order after your return request has been approved.
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Return Shipping Responsibility
Customers are responsible for ensuring returned items are packaged securely.
We recommend using a tracked shipping service for returns, as Wall Decor cannot guarantee receipt of returned parcels without tracking.
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Refused Deliveries & Unclaimed Parcels
If an order is refused, unclaimed, or returned due to incorrect shipping information provided by the customer, additional shipping or handling charges may apply.
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Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer protection law.
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Contact Information
For all return and refund enquiries, please contact us:
Email: support@walldecor.co.uk
Website: https://walldecor.co.uk
Please include your order number and full details of your request.
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Related Policies
This Returns & Refunds Policy should be read alongside our:
• Shipping Policy
• Terms & Conditions
• Privacy Policy
• FAQ Page