FAQ
Frequently Asked Questions (FAQ)
Welcome to Wall Decor FAQ
We have answered some of the most common questions about our products, orders, shipping, returns, and customer support.
If you cannot find the information you need, please contact us at support@walldecor.co.uk.
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Orders & Products
What products does Wall Decor sell?
Wall Decor specialises in handcrafted wooden wall art, mandala carvings, geometric décor, layered wall panels, and decorative home accessories designed for modern and stylish interiors.
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Are your products handmade?
Our products are carefully crafted with detailed precision and designed to provide high-quality decorative wall art with elegant layered finishes.
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Will the product look exactly like the photos?
We aim to display our products as accurately as possible. However, slight variations in colour, wood texture, lighting, or finish may occur due to screen settings and the handcrafted nature of certain products.
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Do you offer custom orders?
Yes. We may accept custom décor requests depending on the design and production requirements.
Please contact us with your ideas and requirements before placing an order.
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Shipping & Delivery
Do you ship across the UK?
Yes. We offer delivery throughout the United Kingdom.
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Do you offer international shipping?
Yes. International shipping may be available for selected countries.
Shipping costs and delivery times vary depending on location.
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How long does delivery take?
Estimated delivery times may vary depending on the product and destination.
Typical delivery estimates:
• UK Orders: 3–10 business days
• International Orders: 7–21 business days
Please note that delays caused by couriers, customs, weather, or busy periods are outside our control.
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How can I track my order?
If tracking is available for your order, tracking information will be sent to your email once your order has been dispatched.
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Returns & Refunds
What is your return policy?
Customers may request a return in accordance with UK consumer protection laws and our Refund & Return Policy.
Returned items must generally be:
• Unused
• In original condition
• Returned within the eligible return period
Please review our Refund & Return Policy for full details.
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Can I cancel my order?
Orders may only be cancelled before dispatch.
Once an order has been shipped, cancellation may no longer be possible.
Please contact us as soon as possible if you wish to request a cancellation.
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What should I do if my item arrives damaged?
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.
Please include:
• Your order number
• Photos of the item
• Photos of the packaging
• A brief description of the issue
We will review the issue and work towards a suitable resolution.
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Payments & Security
What payment methods do you accept?
We accept secure payment methods available through Shopify, which may include:
• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
Available payment methods may vary depending on your location.
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Is my payment information secure?
Yes. All payments are processed securely through Shopify’s encrypted payment system.
Dare Decor does not store or have direct access to your full payment information.
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Product Care
How do I clean wooden wall art?
We recommend gently dusting your wall art with a soft dry cloth.
Avoid using harsh chemicals, excessive moisture, or abrasive cleaning products.
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Can the wall art be used outdoors?
Unless specifically stated otherwise, our wall décor is designed primarily for indoor use.
Exposure to outdoor weather conditions may affect the finish and durability.
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Contact & Support
How can I contact Wall Decor?
You can contact us through:
Email: support@dwalldecor.co.uk
Website: https://walldecor.co.uk
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How quickly do you respond to enquiries?
We aim to respond to all customer enquiries within 24–48 business hours.
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Legal Notice
This FAQ page is provided for general informational purposes only and should be read alongside our:
• Privacy Policy
• Terms & Conditions
• Refund & Return Policy
• Shipping Policy
Your statutory rights under UK consumer law are not affected,